ZoomInfo

Welcome to ZoomInfo Training

The ZoomInfo Sales Portal is your central hub for prospecting smarter, prioritizing the right accounts, and turning insights into real conversations. Whether you’re brand new to the platform or looking to sharpen your workflow, these training resources are designed to help you navigate the tools, understand the data, and apply best practices that drive results. Inside, you’ll find step-by-step guidance, practical tips, and real-world use cases to help you confidently build lists, uncover buying signals, and streamline your outreach, so you can spend less time searching and more time selling.

Introduction to ZoomInfo

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Learning Objectives

  • Learn how sellers use the platform

Topics Covered

  • Platform overview
  • Data sources & accuracy
  • Compliance basics

Resources

 

Ideal Customer Profile + Buyer Persona Building

Learning Objectives

  • Align search criteria with your ICP
  • Use persona filters effectively 

Topics Covered

  • Firmographics
  • Technographics
  • Buying Groups 

Resources

Identifying Your Ideal Customer Profile

ZoomInfo Sales Feature Highlight: Buying Groups 
 

Using Scoops for Prospecting

Learning Objectives

  • Use scoops to identify opportunity
  • Set-up scoop alerts 

Topics Covered

  • How to uncover opportunity in scoops
  • Prepare for meetings using scoops info 

Resources

Getting the Inside Scoop

ZoomInfo Sales Feature Highlight: Scoops

ZoomInfo Sales Best Practices: Search and Subscribe to Scoops 
 

Account & Contact Research

Learning Objectives

  • Quickly research accounts before outreach
  • Extract insights from profiles 

Topics Covered

  • Company details
  • Tech stack
  • Hiring trends
  • Org charts 

Resources

Advanced Search: 
Records:

Using Intent Data

Learning Objectives

  • Learning Objectives
  • Leverage Intent insights to prioritize outreach
  • Interpret surge scoring 

Topics Covered

  • Topic clusters
  • Streaming Intent
  • Using Intent in workflows 

Resources

 
Intent in ZoomInfo Sales (On-Demand)
 
How to Use Intent Data Workflows to Improve Sales Prospecting
 
ZoomInfo Sales Best Practices: Streaming Intent to Advanced Search 

Workflows, Alerts & Automation

Learning Objectives

  • Automate repetitive processes
  • Set alerts for new opportunities 

Topics Covered

  • Workflow templates
  • Alerts for new ICP-fit accounts
  • Continuous enrichment 

Resources

Workflows:
Workflows in ZoomInfo (On-Demand)


Alerts Setup Guide:
New Sales Stakeholder? Get Alerts on New Hires at Target Accounts 

 

Mistake #1: Uncontrolled Workflows

  • No limits set on workflows
  • Broad filters (ex: "All Marketing Contacts in US")

Result: Hundreds or thousands of contacts processed automatically

Solution: When setting up workflows, make sure you are adjusting the frequency you are setting your workflow to. This one is running daily, which means you will burn through credits very quicky (especially with a 500 limit for companies).  

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Instead of enrolling companies, focus on number of contacts at those companies. 

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With this current set up, this person was accruing 20 contacts per business for 500 businesses per day, every day. Here is an example of a better set up:
25-50 companies per day
2-4 contacts per company

 

Identifying Contacts That are Owned by Others in Hubspot

Learning Objectives

  • Identify if a contact is already owned by someone else in Hubspot
  • Filter out Hubspot contacts in your searches that are already owned by others in Hubspot 

Topics Covered

  • Easy ways to see if a contact is claimed
  • How to exclude claimed contacts out of your search 

Resources


Exporting ZoomInfo Contact info Hubspot and Enrolling into a Sequence

Learning Objectives

  • Learn how to export contacts into Hubspot from ZoomInfo
  • Identify where the contacts live in Hubspot
  • Enroll contacts in sequence 

Topics Covered

  • Exporting contacts into Hubspot
  • Best way to keep track of the way you export  
  • How to enroll contacts into a sequence 

Resources

Using Sequences

Learning Objectives

  • Utilizing pre-made sequences
  • How to build your own sequence

Topics Covered

  • Easy to use sequences that are ready for you to enroll contacts in
  • How to build a sequence from scratch

Resources

 

 

 

 

 

Understanding Credits

CMG users get 1,000 Bulk credits /month and 1,000 Monthly Data Credits/month

Monthly Data Credits (Individual Use)
Used when you:
  • View direct dials or email addresses
  • Click into individual profiles
  • Think: 1-by-1 prospecting
 
Bulk Credits (Mass Actions)
Used when you:
  • Export lists (CSV downloads)
  • Push large lists to CRM (HubSpot/Salesforce)
  • Run workflows that add/enrich large numbers of contacts
  • Think: Scaling your outreach

Action Credit Type
Viewing 1 contact Monthly Data Credit
Exporting 200 contacts Bulk Credits
Auto-syncing contacts via workflow Bulk Credits

 

Simple Rule:
Small actions = Monthly credits
Large or automated actions = Bulk credits

Common Mistakes That Burn Credits

Mistake #1: Exporting Huge Lists

  • Pulling 1,000+ contacts at once
  • Not all contacts are relevant
Result: Wasted bulk credits on unqualified leads
 
Solution:  Make sure you are applying enough filters. Here are some filters to apply that can save you from wasting credits. 

Buying Groups:  Make sure to include buying groups in your searches (especially workflows). Instead of exporting 200 contacts that work at ABC supply, buying groups allows you to pull a concentrated list of decision makers (higher quality). 
    
Set up your buying groups up here:

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Apply your buying group filter here when searching for contacts:

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Accuracy Score:  Simply adding in a accuracy score for your contact searches can omit any contacts that may not be verified or as accurate.  Build a more manageable list by adding in accuracy filters and spend energy on the the contacts that are most up to date!

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Signal Strength and Timeframe (intent):  Signal Strength measures the level on interest that a company has in that specified intent topics.  The signal defaults to 60.  Moving it up to 80 or 90 will shrink your pool but give you quality prospects. Make sure to also change the date range to more recent, in order to  get more engaged prospects. 

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Likely to engage:  When you have your list of contacts, instead of exporting random contacts, why not start with a bundle of contacts that are most likely to engage with you?  Before exporting, filter by likely to engage based on how you plan on reaching out (phone, email etc). 

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Mistake #2: “Copy & Paste Prospecting” at Scale

  • Revealing many contacts quickly
  • Copying emails into Excel manually

Result: Inefficient usage + potential bulk credit impact

Solution:  Instead of copy and pasting, save yourself time and export to Hubspot directly.  This could save you bulk credits since constant pasting can be coded as a bulk export. 

Mistake #3: Duplicate Exports

  • Exporting the same audience multiple times

Result: Credits wasted on the same data

Solution: Make sure you take this training on how to ensure you are not including existing contacts from Hubspot in your ZoomInfo exports (wasting your credits).